Stories of Disney Magic – 1

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Story time! (Permission from Andrea Chum to re-post her story.)
Tony and I decided to go to Goofy’s Kitchen for dinner tonight and we are wearing our Celebrating buttons.
When it came time to meet characters, Minnie pointed to our buttons and shrugged, and Tony explained to her that it was our last weekend together before he deploys (we had already explained it to Dale and I was teary.)
Minnie then spent about the minutes hugging me and rubbing my shoulder as I began to cry, after she signaled for a picture and I explained that our phone had died as we got there, she nodded, hugged me again and then left.

After a few more characters came by (pluto, Jasmine) Minnie returned with her handler. Her handler said “Minnie explained you are having trouble with pictures, so we are going to take you to the photopass area and take a picture.” I started crying again from the sweet gesture. We went, got our picture, the lady asked if we had taken one with Goofy as well (I replied yes) and went back to our table.

We met Chip and after he left Minnie returned once more with a photo package of the pictures we took with her and goofy (which she also signed) and gave it to us, no charge. I lost it at the point, I was crying from the generosity of the cast (and Minnie) and the realization that it was my last weekend with my husband. Minnie hugged me for ages and left.

And then who else should appear but ALICE! I spent two days looking for her and after a long conversation about pocket watches, she asked the person next to us to take our picture and send it to us (which he did.)

This weekend has been most magical

I also made sure to speak to the manager about her amazing cast!

Have a Flan-tastic day,

Donna Flanagin

Random me:  Do you have a magical Disney story?  Comment below.

 

ATTENTION TO DETAIL-2

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In front of Cinderella Castle in WDW

This photo is directly in front of Cinderella Castle at Walt Disney World. It is in millions of photos. Did you know that it is actually a compass?

Attention to detail.

Also did you know it is Cinderella Castle and not Cinderella’s Castle?

Just a little trivia.

Have a Flan-Tastic Day,

Donna Flanagin

Random me: Flustered right now. Need to shake that off before I start this beautiful day.

Disney Institute – Not Just a Name Tag

The magic and enthusiasm of the Disney Institute workshop is over, now what? This blog is about exactly that,  for a small bulk mail business in Indiana.

His name was Carlos, he came from Chicago, Illinois, worked at Walt Disney World for 5 years and spoke Spanish fluently.  How did I know these interesting things about Carlos, yet we had not spoken one word to each other?  By his name tag.

Disney puts a unique emphasis on their name tags.  A new cast member receives one on their first day of employment, all employees MUST wear one while working and that includes front line AND top management.  If you forget your name tag at home, you might be assuming an alternative name for the day by randomly selecting from a drawer full of spare name tags.

With a keen eye, you might also spot a small badge added to the name tag that boasts special recognition or exceptional honors.

As a small business, I had not given much thought to name tags, after all we only have 4-6 people on site most days. Would a name tag really make any difference? Final answer……Yes!

One of the first things I noticed by wearing a name tag was the frequent glances at it by visiting customers. The pressure was off, they didn’t have to try to remember my name or even wonder if I was Donna, the faceless voice they had talked to so often on the phone but had never met.

Another advantage was the customers ability to get to know the names of my employees, too.   How often have you frequented a place of business and you still don’t know the receptionist’s name or the name of a delivery guy that delivers to you regularly.  Sad isn’t it?

I also found that presenting a new employee with a name tag within the first few days of employment, nurtured a feeling of acceptance, of being special in a small way. It says we believe in you and welcome you to our business family.

The name tag is also a simple, subtle marketing tool.  I recently gave a talk to a room full of political candidates.  After I  finished,  a woman came up to me and introduced herself and said she had noticed my name tag when I walked in and wondered if I knew any Flanagin’s from Calumet City. I told her yes and we found out that she was a good friend of my brother-in-law.

If you haven’t considered name tags for your employees, give it a try.

Have a wonder-filled day,

Donna Flanagin

Random me: I was president of my “Office Occupations” club in high school.

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