Say Cheese – Disney Institute

Every point of contact is an opportunity to build a relationship with your customers.

When a customer drops in to your office unexpectedly, do you make them feel special or do they feel like they interrupted your day?

Relax, take 5 and seize the opportunity let them know you care.

Something simple, inexpensive and creative can make every visitor a VIP.  All it takes is a digital camera, digital photo frame and a VIP sign.

Before our customers leaves, we ask them if they would mind having their picture in our “VIP Gallery”. We take the memory stick out of frame, put in camera, take picture, stick back into frame, done.  End result, a 24/7/365 day rotation of all your Very Important Partners.

Before long guests will be asking what it takes to get their picture in your gallery.  You can smile, tell them it is reserved for your Very Important Partners and then tell them you would be honored if you could add their picture.

Leave a comment and tell me how do you make your customers feel special?

Have a Wonder-filled day,

Donna Flanagin

Random Me:  My first car was a 1969 Red Chevy Camero Rally Sport with white interior. Wish I still had that car today.

%d bloggers like this: