In front of Cinderella Castle in WDW

This photo is directly in front of Cinderella Castle at Walt Disney World. It is in millions of photos. Did you know that it is actually a compass?

Attention to detail.

Also did you know it is Cinderella Castle and not Cinderella’s Castle?

Just a little trivia.

Have a Flan-Tastic Day,

Donna Flanagin

Random me: Flustered right now. Need to shake that off before I start this beautiful day.


A little piece of the magic

It was a vision in 2008 after attending the Disney Institute.

How can I bring a little piece of the Disney magic to my business?

Fast forward 2013


Have a magical day,

Donna Flanagin

Random me: I am writing this post in the early morning on my balcony at the Boardwalk WDW




Hidden History #27 – An Old Wooden Cane

Resting comfortably

Resting on the park bench is an old wooden cane. 

Along with the luggage, glasses, and open book you may get the feeling someone is waiting for the train or just enjoying an afternoon in the park.

All together they evoke a feeling, individually not so much.

Except to those with insider knowledge that the cane actually belonged to my uncle who lived with my mother and I after my dad died.

Most visitors just see a cane, but I see family history.

Have a wonder-filled day,

Donna Flanagin

Flanagin’s Bulk Mail Service

Random me:  Daily routine,  one cup cream and sugar.

It all started innocently

Click here  for an awesome article about our Main Street USA in NWI Times  today.

Have a wonder-filled day,

Donna Flanagin

Random me:  I believe music can change your mood.

I’m proud of my town, Valparaiso, IN

(click here to read more)

On February 13 -17, 2012 Valparaiso Indiana will be participating in the Random Acts of Kindness week.  (click here). One more reason I am proud to live and work in this town.  We plan on participating, hope you will join in too no matter where you live.

Have a wonder-filled day,

Donna Flanagin

Random me:  I believe in resolutions, just not on January 1st.

Women in Business

Female Factor

My babies!
Never in a million years did I ever think I would be on the cover of my hometown chamber magazine.  Along with the cover and article came the ability to have an inside picture with my beautiful daughters. 

It was the sweet icing on an already delicious cake. 

What an honor to be featured with so many amazing women business owners in Valparaiso. 

To view the entire magazine click here.

Thank you to the Valparaiso Chamber of Commerce and especially to Rex Richards, Susan Antoszewski, Danielle Oeding, Aran Kessler and Andrew Talleckson. It was an amazing experience.

Have a wonder-filled day,

Donna Flanagin

Random me:   I have many creative ideas, but sometimes I am afraid to bring them to life.  I’m working on improving that about myself.

It’s official

Can you read this?

It’s official, receive a 3% postage discount when you apply a QR Code to your direct mail during July and August 2011.

Every little bit helps.

We can help you.

Prepare in advance.

Get the facts here.

Have a wonder-filled day,

Donna Flanagin

Random me:  Tell me a secret, I will keep it.

Walt Disney – Vision

Walt Disney - Vision

Received this poster from someone I have actually never met.

I was the proud winner of his online contest.

He picked it out special for me.  Wow, think about that.

He didn’t have to do that,  yet he did.

He went way out of his way to be sure I was happy.

Is it an example of how he does business?

I bet it is.

We actually have something in common.

A passion for great customer service.

Check out his blog (click here).

Thank you, David!

Have a wonder-filled day,

Donna Flanagin

Random me: I wish I had some theatrical training.

Listen Up Non-Profits

Keeping it simple……

I had a non-profit customer today make the decision not to apply for non-profit status at the post office because she said they don’t mail often enough.

My suggestion to her was to apply anyway, it’s FREE.  IF YOU DIRECT MAIL, YOU SHOULD APPLY.

There is only a cost if you want your own permit, if you use a mail service you do not need your own permit.

Authorization number and permit number are two different things.

There is a lot of money to be saved in postage if you can qualify with the USPS as a non-profit organization.

I’m making it easy, link to application (Click Here)

Your authorization number can be used anywhere in the U.S. regardless of where you apply.

You must mail 200 pieces or 50 pounds of bulk mail per mailing.

No, you do not have to mail to only one zip code, you can mix it up any way you want.

You must mail at least once every 2 years to keep your authorization active.

You may not lend your authorization to another organization.

More questions? Contact me.

Have a wonder-filled day,

Donna Flanagin

Random me:  I have a horrible singing voice and that makes me sad.  I would love to be able to sing (beautifully).

Can the Post Office be saved?

Who do I think I am talking about saving the post office?

I am only one of thousands of customers that use the post office daily.  I am not here to bash the post office, I actually need them to survive or I am out of business too. I am here to talk about what I observe.

Called the post office all morning yesterday, no one picked up the phone.   I actually wasted all morning trying to get an answer to an important question.

Email was not an option because the person with the answer is pulled from their desk every morning to perform other tasks because they are short-handed.

Have you ever tried to find the phone number of your local post office in the phone book?  It’s not under “P”, it’s not under “US”.  I often get calls at my business from frustrated postal customers asking me if I have the phone number to the post office.

It is possible they don’t want to be interrupted all day long by their customers?

Evaluate your customer service through the eyes of your customers.

Can the post office be saved?  First step, focus on serious, committed customer service.

What do you think the post office can do to improve their customer service?

Have a wonder-filled day,

Donna Flanagin

Random me:  I was raised in a very conservative household.  Neither parent would have ever owned their own business.

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