Loyalty – How Sweet It Is.

Oh So Sweet

What a spectacular day.

A long-time customer from a neighboring town brought us a gift of tasty chocolates.

They told us how much they appreciate what we do.

We let them know how genuinely grateful we are of their business.

They had been asked to use a local vendor for their mailings.

Their reply – haven’t found one that gives the same great service that Flanagin’s does.

The candy was tasty, but their loyalty was so much sweeter.

Have a wonder-filled day,

Donna Flanagin

Random Me:  I prefer milk-chocolate over dark chocolate.


Disney Institute – Proud as a Peacock

Proud as a Peacock

A two-part “Great Service Fanatic” card is one way Disney recognizes employees for a job well done.  Filled out with accolades by leaders and fellow employees, one copy is dropped into a Great Service Fanatic box and one copy goes directly to the deserving employee.   “Plussing it up” , once a month a random card is pulled and that lucky employee receives a special gift.

Wanting to institute something similar in our business,  we created a card called our Proud as a “Peacock Card”.  Used regularly to thank, recognize or just plain high-5.

Then the most amazing thing happened…..

My 8-year-old granddaughter saw the cards on my desk, helped herself to one, filled it out and left it where I was sure to find it.  It now hangs framed in my office for all to see.

I can’t stop smiling, here is what it says….

I'm the Proudest of All

Have a wonder-filled day,

Donna Flanagin

Random Me: As a kid, I wanted to be a flight attendant.

The magic and enthusiasm of the Disney Institute workshop is over, now what? This blog is about exactly that,  for a small bulk mail business in Indiana.

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