Do you think customer service is a high priority at the post office?
I think we all will agree that the post office does a phenomenal job of delivering mail. Put a letter in the mail one day, and it ends up in the hands of the recipient the next, sometimes even with the wrong or insufficient address. Think about that. Millions of pieces of mail moved all across the country every day with precise accuracy.
I think we also know they are in a financial crisis.
They are proposing 5 day delivery, already removed many corner blue mail boxes, and are consolidating or closing many post offices while simultaneously telling us customer service is important to them.
Customer service is not measured by what you say but by what you do.
Why not try upsetting the apple cart?
Can you imagine this television commercial by the post office professing their commitment to customer service?
“We are going to institute 7 day delivery, with all post offices being open 9 – 5, 7 days a week and if there is ever a line longer than 5 people, we will open another window. We promise you will be greeted with a smile and we will find a solution to your mail needs.”
Radical? Yes.
Impossible? Maybe.
“If your goal isn’t impossible, you’re not reaching high enough”… jeff noel.
What do you think the post office could do to improve their customer service?
Have a wonder-filled day,
Donna Flanagin
Random me: The post office is essentially my business partner. I live with their decisions.
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