Conversation stones

Conversation stones on a silver platter

Last weekend I was making some conversation stones for our reception counter.  Disney encourages making a personal connection with your customers (guest).  Thought this might be another way to get to know them better and in return they get to know us better.  Just a little something different and something fun.

At an appropriate time you ask the guest to randomly choose a conversation stone which have sayings on them like; what was your first car; what is your favorite hobby; who was your favorite teachers; etc etc etc.

While preparing these stones, it got the wheels turning.  Who was my favorite teacher?  Sadly, I couldn’t think of a favorite teach nor one that made a big impact on my life.  I don’t think that is, in itself, a bad thing.  They were all fine teachers, just did not make a big impact.

But then I realized there was someone that did make a big impact on my career.  I don’t believe he knows how important he was to my future.  His name is Ro Chabot and he held my hand many years ago when I was learning how to manage databases and beginning programming. I remember more than once calling him crying because I had tried everything I could think of and could not fix the problem and he would laugh and walk me through it.  At the time I did not know how valuable this education was going to be but I now make a living managing databases all day long in our bulk mail business.

I never regretted learning DOS, dbaseII and 123 (which is now called Excel) way back in the early 80’s. This old knowledge comes in handy every now and then.

Thank you Ro Chabot for all the knowledge you shared with me, your patience with my inexperience and your lasting friendship.  You may not have been a teacher in my formal education system, but you were truly my most valuable educator.  Thanks also to your lovely wife “Jo” for always being my friend.

(BTW the stones have only been out a week and we have had so much interesting conversation because it them.)

Ro & Jo

Ro & Jo

Have a Flan-tastic Day,

Donna Flanagin

Random me:  From shorthand in 1970 to WordPress in 2010.  Who knew?

EDDM 101

Another Random Act of Kindness

A stranger called me last week from Arizona and needed help understanding EDDM (Every door direct mail). 

Found me on the internet. 

Even though he will probably never be my customer, I still really enjoyed helping him. 

Why would I take time in my busy day to help a total stranger? 

Easy….random act of kindness.

Need help with EDDM or any other bulk mail service questions?  Leave a comment.

Have a wonder-filled day,

Donna Flanagin

Flanagin’s Bulk Mail Service (click here)

Random me: No longer dread Mondays, now I embrace them.

Say Cheese – Disney Institute

Every point of contact is an opportunity to build a relationship with your customers.

When a customer drops in to your office unexpectedly, do you make them feel special or do they feel like they interrupted your day?

Relax, take 5 and seize the opportunity let them know you care.

Something simple, inexpensive and creative can make every visitor a VIP.  All it takes is a digital camera, digital photo frame and a VIP sign.

Before our customers leaves, we ask them if they would mind having their picture in our “VIP Gallery”. We take the memory stick out of frame, put in camera, take picture, stick back into frame, done.  End result, a 24/7/365 day rotation of all your Very Important Partners.

Before long guests will be asking what it takes to get their picture in your gallery.  You can smile, tell them it is reserved for your Very Important Partners and then tell them you would be honored if you could add their picture.

Leave a comment and tell me how do you make your customers feel special?

Have a Wonder-filled day,

Donna Flanagin

Random Me:  My first car was a 1969 Red Chevy Camero Rally Sport with white interior. Wish I still had that car today.

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