She felt special

DI 2013

My daughter Monica attended the Disney Institute  Approach to Leadership Excellence program at Ivy Tech yesterday.

When I asked her if she liked it, her response was “Yes being there was awesome enough but Jeff (Noel) sending me some magic was amazing!!!!!”  Over 100+ attended, she was presented these coveted ears in front of everyone. Now if you think I am crazy by calling them “coveted”, just attend a Disney workshop and you will see what I am talking about.

He went out of his way to make her feel special.  He certainly didn’t have to do that but he walks the talk.  Disney philosophy ” Make your guests feel special” and that is exactly what he did.

What do you do to make your guests (customers) feel special?

She will always remember how he made her feel and that is part of the Disney training. And by the way, Jeff wasn’t even attending this workshop, he went out of his way to make sure she got her ears!

Have a Flan-tastic day,

Donna Flanagin

Random me:  Writing before the sun comes up.

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6 CommentsLeave a comment

  1. Donna, the Magic in this is that it was team work. It’s challenging to explain to folks on the outside. And yet it’s as fundamental as breathing to those on the inside. Kevin and Mike created the magic and deserve all the credit. All I did was plant a seed.

    The astonishing thing is realizing (for the millionth time) that it’s the little things that are the big things.

    So glad the ripple effect from a single act of kindness has this much goodness in it.

    And who rigged the coin toss, you or Monica?

    • Truth be known, I rigged it.

  2. I am so happy for her.

    • Patty, we just can’t stand missing a DI workshop when they are this close. We’ll call it a “refresher”.

  3. Donna, we all know how special our young ‘uns are — it’s just so GREAT when they get recognition above and beyond. Jeff, that’s so cool of you! Those little things do add up! 😀

    • Natalie, yes they sure do.


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