She felt special

DI 2013

My daughter Monica attended the Disney Institute  Approach to Leadership Excellence program at Ivy Tech yesterday.

When I asked her if she liked it, her response was “Yes being there was awesome enough but Jeff (Noel) sending me some magic was amazing!!!!!”  Over 100+ attended, she was presented these coveted ears in front of everyone. Now if you think I am crazy by calling them “coveted”, just attend a Disney workshop and you will see what I am talking about.

He went out of his way to make her feel special.  He certainly didn’t have to do that but he walks the talk.  Disney philosophy ” Make your guests feel special” and that is exactly what he did.

What do you do to make your guests (customers) feel special?

She will always remember how he made her feel and that is part of the Disney training. And by the way, Jeff wasn’t even attending this workshop, he went out of his way to make sure she got her ears!

Have a Flan-tastic day,

Donna Flanagin

Random me:  Writing before the sun comes up.

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ATTENTION TO DETAIL-2

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In front of Cinderella Castle in WDW

This photo is directly in front of Cinderella Castle at Walt Disney World. It is in millions of photos. Did you know that it is actually a compass?

Attention to detail.

Also did you know it is Cinderella Castle and not Cinderella’s Castle?

Just a little trivia.

Have a Flan-Tastic Day,

Donna Flanagin

Random me: Flustered right now. Need to shake that off before I start this beautiful day.

Attention to Detail

It will come as no surprise to most of you that I am a Disney fan.

One of the things I enjoy most on my trip is studying Disney’s attention to detail.

On my recent trip we stayed at the Boardwalk for the first time. On the first morning while sipping coffee on my balcony I noticed an employee leaf blowing the sidewalk. I also noticed that there were not that many leaves on the walk and wondered if Disney does this at all resorts. Staggering miles of walks to maintain.

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On day two I again noticed an employee leaf blowing, but this time I noticed something special. As two guests approached, the employee turned off the blower, stepped aside to let the guests pass and then resumed her duties.

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On day three I was greeted with a truck, generator and two employees. Now I have to admit that it was quite noisy but this one blew my mind. This day they were scrubbing the walks with a hand-operated floor type scrubber. As you can see in the picture, it was clearly making a difference.

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Disney’s attention to detail is astounding.

Have a Flan-tastic Day and pay attention to detail around you. It can change your perspective.

Donna Flanagin

Random me: I am the Fairy GladMother in the Popcorn Parade. Shhhh…don’t tell the children.

A little piece of the magic

It was a vision in 2008 after attending the Disney Institute.

How can I bring a little piece of the Disney magic to my business?

Fast forward 2013

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Have a magical day,

Donna Flanagin

Random me: I am writing this post in the early morning on my balcony at the Boardwalk WDW

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