Life isn’t fair

Yesterday was my dad’s birthday.

He died April 25, 1971 at the age of 48.

Sometimes life isn’t fair.

He lives on in my heart and in my memory.

Often wonder what his life would have been like if he had not passed at such a young age.

Often wonder what my life would have been like if he had not left me when I was 19 years old.

Have a wonder-filled day,

Donna Flanagin

Random me:  I no longer fear death, but I don’t look forward to dying.

Published in: on March 31, 2011 at 6:38 am  Comments (10)  

Riley George – Turning back the hands of time.

Riley George

Today’s post is about something close to my heart.  It is March 20, 2011 and it is my grandson’s 16th birthday.  WHAT!?!  How is this possible?  It was just yesterday that I turned 16.  In fact I had my first date with my husband when I was 16 1/2.

Where did our baby Riley go?  The Riley that used to sneak up on me after school and try to scare me in my office.  The Riley that always wanted to play guns.  The Riley that accidentally left his life-like toy gun in with our bulk mail and it almost made it’s way to the post office.  That still makes me laugh when I think about it.

Well, baby Riley is gone for good but a handsome, loving, determined Riley the man is emerging.

I am so proud of him and love him so much.  No really, I love him so much that my heart sings every time I see him.

Today is a big day for Riley and it is a milestone for me too.  Today is the day Riley accepted me (his grandma) as his friend on facebook.   The times they are a changing……

Happy Birthday Rooster.

Have a wonder-filled day,

Donna Flanagin

Random me:  Riley was born 10 days after his due date and his mom was born 10 days after her due date.

Published in: on March 20, 2011 at 8:01 am  Comments (2)  

We all have a choice

We wake each morning with a clean slate.

A new opportunity to change our future.

Today some people will attend class for the first time.

Some people will train for the Olympics.

Some people will paint a masterpiece.

Some people will audition for a dream role.

Others will watch television all day.

Or work at a job they hate.

Why?

Have a wonder-fill day, it’s your choice.

Donna Flanagin

Random me:  I do not have one drop of Irish blood in me, but today I will choose to celebrate like I do. Well, maybe not but I will wear green.  Happy St Patrick’s Day everyone.

A good leader gives clear instructions

Real sign in Thailand hotel.

A good leader will give clear instructions.

Have a wonder-filled day

Donna Flanagin

Random me:  I was never much of a rebel.

Photo courtesy of Katie and Thomas Gollbach

How Important are Statistics?

How important is the door?

 

I was inspired by Seth Godin’s blog today.

Is something important because you measure it, or is it measured because it’s important? (via Seth’s blog)

While statistics can be fun, should we be so concerned with numbers?

What’s more important….

…..how many people drive by our store, or how many people walk through the door?

…..how many people walk through the door, or how many people actually make a purchase?

….how many people read our blogs or how many people remember us when they need our services?

Maybe we should measure how much time we spend on statistics?

Have a wonder-filled day,

Donna Flanagin

Random me:  I fell down the stairs the morning of my wedding and had bruises the size of Texas.  It was okay because nothing was broken and they were all covered by the dress.

How much is a customer worth?

It's only money

How much is a loyal customer worth?

The following is a true story.

A dear friend of mine was having a luncheon at her apartment after a funeral.  She ran into a local family owned grocery store to pick up a few items, and to her dismay when she got home realized that she had handed the cashier $100 bill and had forgotten to get her change. (the change was approx $74.00)

She immediately drove back, went to the cashier and told her what happened and  the cashier said there was nothing she could do.  She ask my friend if she could prove she left without the change?  The cashier said if her drawer was over at the end of the day they would call her.

No one called her.

She finally called the store and they told her the drawer was just fine.

I encouraged her to ask for a meeting with the owner and explain the situation and if he didn’t want to return the money that he at least needed to keep his radar up because either the cashier or the person that balances the drawers might be stealing money.

She did meet with him and he said it was her own fault for leaving the store without the money and that this is their policy.  She explained that she was upset and that she has been shopping with his store for 40 years.  He said, “Sorry”.

She said she was sorry too and told him she will never shop in his store again.

I understand the need for store policy, I understand the owner needs to stand behind his employees and I understand they need to be careful in these hard time of people trying to scam, but was there a better resolution?

What is a 40 year loyal customer worth?

Is it worth sacrificing one customer to uphold policy? Maybe so.

Was there a compromise the store owner could or even should  have worked out?  Maybe not.

Tell me what you think?

Have a wonder-filled day,

Donna Flanagin

Random me:  Spring is my favorite time of year and spring is near !!!!

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