Acknowledging the Children

Family Heirloom Chest

A customer walks in the door with a rambunctious child in tow, what do you do?  Does your company have procedures on how to handle unruly children and are there plenty of explicate signs letting the parents know what their child can and can’t do?

How does that look through the eyes of your customer?

We do not have a lot of children that visit our site, but when they do we make sure they feel special.

We have a treasure chest filled with trinkets.  Each visiting child is allowed to choose one treasure from the chest that usually keeps them occupied during their visit.  We also have coloring pages and offer to take their picture for our VIP Gallery.

It is a very inexpensive way to make a statement and build a relationship.

Children matter.

How do you acknowledge visiting children in your business?

Have a wonder-filled day,

Donna Flanagin

Random me:  Hummingbirds make me smile and hold a special place in my heart.


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4 CommentsLeave a comment

  1. Beautiful (and inexpensive) application in taking a potential “problem” and making it a memorable opportunity. Well done.

    • Thanks Jeff. We thoroughly enjoy when children visit now and they usually enjoy coming back.

  2. The secondary guest. If you make them a priority, the primary will remember that and could become a customer for life!

    • Yes, David and the best part is that it is so easy. It’s in place and ready when needed, no fuss.

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