Disney Institute – The Disney Difference

The children were tired, hungry and needed a break. We decided to try the restaurant at our Disney World resort in Old Key West called Olivia’s. In predictable fashion we were greeted promptly and escorted to our table.

While looking over the menu, our server came to the table and gave my granddaughter Reese, then 6 years old, a coloring page and crayons to occupy her time.  Although a welcomed distraction, it was not unlike many restaurants that offer children the same.

Half way through our meal, the server noticed the coloring was completed and politely asked Reese if he could have it, we assumed to be displayed on the restaurant wall.  Wow, that was unique, most restaurants just expect you take your masterpiece home.

What happened next is a prime example of the Disney Difference….

Shortly before finishing our dessert, the server came to our table and presented Reese with a personalized certificate and told her she had been chosen  “Artist of the Day”.  Well let me tell you, I had to use the wide-angle lens to capture her smile.

As if this was not magical enough, while leaving we noticed that her “art work” was framed and visible for all to see at the check-in counter.  Now even I was bursting with pride.

In my next post, I will discuss how we adapted this into our small business in Indiana and how it lead to our business being mentioned in BusinessWeek.com. (Click here)

Have a wonder-filled day,

Donna Flanagin

Random me:  I learned to water ski on my very first try (many years ago).

The magic and enthusiasm of the Disney Institute workshop is over, now what? This blog is about exactly that,  for a small bulk mail business in Indiana. Click Here.

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7 CommentsLeave a comment

  1. Wow, Business Week! How cool is that? How did you manage that plug?
    It’s very refreshing, in a world of instant gratification, to know that you keep working slowly and steadily at implementing adaptable ways to wow your customers – all inspired by Disney Institute and Disney Theme Parks. 🙂

    • Well, that is what it is all about. Never finished, always creating. Stay tuned for “how” I managed that plug. Thanks for stopping by.

  2. It are the little things that make certain events in life memorable. I think I’ve said something like that on your blog before, but it’s true! You keep proving this!

    It’s nice not to be treated as a number, but as a person. I know I appreciate it. 🙂

    • So True. Every worker wants the same thing. No one wants to be a number. Simple yet not practiced by so many businesses. Thanks for checking out my blog. I check your’s daily.

  3. Donna, do you have any friends/associate going to Indianapolis for Tuesday’s DI program?

    • NO sorry, not that I know of. I am still hoping that our Chamber is teaming up with Valparaiso University to bring DI here to Valpo. Last I heard they are supposed to be doing it in March. Once I hear the final word, I will be promoting that loud and clear.

  4. […] one treasure from the chest that usually keeps them occupied during their visit.  We also have coloring pages and offer to take their picture for our VIP […]


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