Disney Institute – Everything Speaks

This sign is on display in our business as a daily reminder to our employees.  What does it mean?  What do you think it means?

Everything you say, everything our customer sees, speaks volumes about our company. Every point of contact matters.

While browsing a garden center, you notice too many plants are dead or dying, what is your impression?  Before eating at a  restaurant,  you notice the silverware is dirty, what are your first thoughts?

The Disney Institute challenge… look through the eyes of your customer.  Walk through your own front door, what do your customers see?  Ask a friend to call into your company phone system, how were they treated?  Did your phone system put them into the endless loop to nowhere?

It might be eye-opening.

Take the challenge and leave a comment about what is revealed about your company.

Have a wonder-filled day,

Donna Flanagin

Random me: I’m a morning person.

The magic and enthusiasm of the Disney Institute workshop is over, now what? This blog is about exactly that,  for a small bulk mail business in Indiana.


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2 CommentsLeave a comment

  1. Being a morning person speaks volumes too. 🙂

    Donna, I reread very post I write, usually within 24 hours. I find typos fairly often, and immediately correct them.

    I also notice some you tubes won’t play on a smarphone.

    Anyway, just trying to always know what my challenges are and work slow and steady to fix and enhance.

    You should be proud of all the changes you’ve made at Flannigan’s.

    • Thanks for following Jeff. My improvements are modest but fun and exciting to us. Everyday is interesting in so many way.


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